Preguntas Frequentes

Sí, realizamos envíos a todo el mundo. Se aplicarán gastos de envío, que se añadirán al finalizar la compra. Ofrecemos descuentos y promociones durante todo el año, así que mantente atento a nuestras ofertas exclusivas.

El plazo de entrega habitual es de siete (7) a catorce (14) días hábiles. Ten en cuenta que la preparación del pedido tarda entre uno (1) y dos (2) días. Los plazos mencionados no tienen en cuenta posibles retrasos debidos a huelgas, controles aduaneros u otras circunstancias ajenas a nuestro control...

Ofrecemos envío gratuito para todos los pedidos superiores a 115 € en Europa y el resto del mundo. Para pedidos inferiores a 115 €, hay disponible una opción de envío seguro por 4,99 €.

You will receive a confirmation e-mail with a tracking link once your order has been dispatched. Enter this number (e.g KIM3904A) on our tracking platform

You can return or exchange an item within 14 days from order recept. Please check our return and refund policy for more information or contact us directly by email: info@kimurakami.com. Client return cost will be at your expense.

First of all, check the order tracking link that was sent to you by email! If the tracking indicates that delivery is in progress, please wait. If the product is with the carrier, collect it directly from them at the address they have given you.

For deliveries in mainland US. There are no customs or import Fees (except in exceptional cases).
For deliveries to countries outside the US, there may be customs Fees. Please contact your local customs office before placing your order.

KimuraKami is the leading Japanese shop in US for products inspired by the culture of the Land of the Rising Sun!

Customer satisfaction is of paramount importance to us. That's why we're committed to providing you with the best possible shopping experience on our online shop.

Have a look to our customer reviews below. After all, they speak better than we do about our products!

• Follow your order step by step. From packaging to delivery to your letterbox
• 100% secure online ordering via credit card (Visa or Mastercard), Stripe, Paypal or Apple Pay
• After-sales service available 6 days a week

Select the items you wish to buy, add them to your basket, then follow the steps in the order process to finalise your purchase.

You can cancel or change your order within 24 hours of confirmation. Please contact our customer service for assistance.

Please be patient. Update and link between Logistic platform and website can take between 5 and 7 business days.

Yes, everything is possible. Please contact us for more information.

To ensure international deliveries, we work with suppliers, craftsmen and warehouses located in :
- Asia (Thailand, South Korea, China)
- Europe (Latvia and France)
- USA

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Firstly, you have to know that Japanese sizes are 2 times smaller. If you normally wear Large (L), the equivalent Japanese size is 2XL. We also recommend you to check size chart on every product description !

Please have a look to you Email spam folder. I you still don't find anything, double check the email address you share with us. If you made an error, please contact our Customer service. We will help you as soon as possible

Yes, we use SSL security protocols to protect your payment information.

We accept all major credit cards, PayPal and bank transfers.

We take the privacy of our customers very seriously. This website is hosted by Shopify.inc. offering a 256-bit SSL Security Certificate. For more information, please see our privacy policy for more information on how we protect your personal data.